Frequently asked questions:

1. How do I clean my grout and tile?
Please refer to the sealers and cleaner section for specific details.

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2. What does PEI mean?
PEI is a classification used to determine abrasion and scratch resistance for the tile surface. Tiles are graded from 0 to 5 with 0 being suitable for walls only and 5 for heavy commercial traffic. Small’s Tile recommends using either a PEI 4 or higher for floor tile installation. Most tiles are suitable for installation on walls.

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3. What is the difference between porcelain tile and ceramic?
Ceramic tile is made from finely ground clay and minerals pressed into the shape of the tile. Glaze is then applied to provide the color and texture. It is then fired to harden the tile and melt the glaze.

Porcelain is also made from finely ground clay and minerals but with a much higher quantity of feldspar minerals than clay. It is also pressed into shape but at much higher pressures. It is glazed and undergoes a longer firing process than ceramic. This makes the porcelain harder, stronger and more wear resistant. Unlike ceramic,  porcelain has a very low moisture absorption rate which allows it to be used for interior and exterior applications. That being said, a good quality ceramic tile in a interior residential application will last the life of the home in if installed properly. The staff at Small’s tile can guide you in the correct choice for your tile project.

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4. Will all my tiles be the same shade?
Shading is inherent in all tiles. Most tiles are graded from variation 1 to 4 with 4 being substantial. Check the sample board or consult the staff to determine the variation to avoid surprises when it comes to purchase and installation.

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5. What are the differences between the Natural stone products you sell?
A brief review of the differences will be outlined below

• Granite – coarse grained rock generally composed of quartz, mica and feldspar crystals. Extremely hard and durable and resistant to scratching.
• Limestone – sedimentary rock primarily composed of calcium and formed by the crystallization of water and the accumulation of shell and shell fragments. Suitable for many floor and wall applications
• Travertine – a form of limestone usually formed near mineral rich springs. Gas becomes trapped and creates a pitted surface on the stone. Commonly used for residential installations.
• Slate – a metamorphic rock formed when ocean or river sediments are heated by the earth’s crust. Generally has a cleft surface in tile form. Excellent for flooring and can be used on exterior applications if dense enough.
• Marble – a metamorphic rock formed from limestone. Impurities present affect the mineral composition which give marble a wide variety of colors. Used mainly for interior applications. It is absorbent and porous and scratches fairly easy.

       Note: All natural stone must be sealed. Shading is inherent. Inspect before installing.

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6. What types of finish is stone available in?
Many stones are available in a variety of finishes. These can include polished, filled and honed [the pores are filled with resin and machined to a matte or polished finish], brushed and chiseled [machined brushed surface with the edges slightly broken to achieve a more casual appearance], flamed [damp stone spalled by an acetylene torch] and textured [a natural split surface]. All of these products are available at Small’s Tile in a variety of sizes and colors.

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7. With all the tiles available, how do I decide what is the right product for my project?
A visit to Small’s Tile and a consultation with one of our tile experts will make what may seem like a daunting task very easy. We have completed thousands of projects with many different materials and can advise you on the appropriate material for your project.

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8. How long does it take to get my tile shipped?
All of the products on the website are in stock ready to be shipped.

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